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From Guidance to Expectation: How Accessibility, AI, and Service Standards Are Changing UX in Government
From Guidance to Expectation: How Accessibility, AI, and Service Standards Are Changing UX in Government. Accessibility, AI, and service standards are no longer just guidance in government digital work. They are becoming expectations, reinforced through procurement, audits, and delivery oversight. This post looks at what has changed and how UX, content, and service teams can use these expectations to make better decisions and reduce delivery risk.
What We Learned in 2025
An image titled “What We Learned in 2025.” The left side shows the Library of Parliament on Parliament Hill surrounded by trees at sunset, while the right side contains text describing a year-end reflection on lessons that changed how the team thinks about services.