Our Blog
Some advice, insights, stories, and more!
AI-Enabled Search Will Survive the Backlash
A public backlash against AI is building, and some of what has been promised will not survive it. We think AI-enabled search for government content will, because citizens find it useful, adoption is happening with little friction, it makes money for the vendors, and regulation is likely to shape it rather than stop it. We end by asking whether public sector publishers should act now.
Jumping Elephants Qualifies for the Government of Canada’s AI Source List
Jumping Elephants is pre-qualified on the Government of Canada’s AI Source List at Band 3. Federal departments and agencies can use this vehicle to procure AI services, solutions, and products — including AI content optimization, usability testing of AI-powered tools, and service design research for AI deployments. We have also signed TBS’s voluntary commitment to seek our clients’ Algorithmic Impact Assessment results to support responsible AI procurement.
Public Sector Content Now Has Two Audiences
AI has changed the consumption side of government search. The production side, how we create, curate and monitor public sector content, has not caught up. This post introduces the research we have been doing since December 2024, and AeoGov, the application we built over the last six months while working with several prominent Government of Canada departments.
Why Content Debt is Now a Service Risk
Redundant content appears when multiple pages explain the same topic with small variations. Separate teams may maintain similar guidance. Different program areas may publish overlapping information. From inside the organization, this can seem manageable. From outside, it feels confusing.
Why UX and Accessibility Are Now Core to Public Trust
Imagine trying to apply for benefits online and getting stuck halfway through. The instructions are unclear. The form errors are vague. The page times out before you can finish.