Intranet Redesign

Challenge:

The Intranet at Women and Gender Equality Canada (WAGE) was no longer meeting the needs of its users. WAGE had grown considerably, creating new demands and it was no longer good enough to keep adding to the information architecture and fixing what was broken with stop-gap measures.

Services Provided:

Jumping Elephants was engaged to support WAGE in redesigning the WAGE Intranet. This included designing a research approach, administering the research, and providing guidance on the redesign of the WAGE Intranet, using human-centered design best practices. Specific activities included:

  1. A review of best practices associated with the research and design of Intranets

  2. A heuristics or expert analysis of the current WAGE Intranet usability evaluated against human-centered design best practices

  3. Stakeholder interviews to understand the business needs to be required of the Intranet

  4. Remote, moderated usability testing with users, which focused on the top 10 tasks to understand key opportunities for improvement of WAGE intranet content, layout and gaps

  5. Redesign of the information architecture and the overall design

  6. Validation exercises to confirm the design decisions made sense

Results:

This evidence-based approach, built on Intranet best practices to deliver a more intuitive, findable, and effective intranet concept. Moreover, all this was done under extremely tight timelines.