UX Training & Design Thinking for Teams
Custom, human-centered design training your teams can apply immediately to real projects, within real constraints. Trusted by federal departments, Crown corporations, nonprofits, and private-sector teams across Canada. We’ve trained hundreds of professionals.
What your team can learn
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Plan and run interviews, field studies, and usability tests, then analyze findings and turn insights into clear actions.
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Structure navigation and content for findability. Use wireframes and prototypes to explore, test, and de-risk ideas before you invest in building.
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Design for everyone by default, aligning with WCAG, AODA/ACA, and your internal standards so accessibility is not an afterthought.
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Map journeys, identify pain points, improve end-to-end services, and facilitate co-design workshops that bring teams and stakeholders into the process.
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Build systems, governance, and roadmaps to scale UX and human-centred design across your organization - not just for one project, but long term.
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Structure and write content so it’s clear on first read, task-focused, and ready for both search engines and AI tools.
Training formats
Workshops (½–3 days) – Focused, hands-on skill-building or initiative kick-offs.
Cohorts (6–12 weeks) – Live sessions, exercises, and applied project work.
Coaching & mentorship – Ongoing support as teams run research and design activities.
Train-the-trainer – Equip internal champions with reusable materials and guidance.
All programs are available virtual, in-person (major Canadian cities), or hybrid, in English and French.
Who we train
Executives & decision-makers – UX strategy, ROI, and building human-centred organizations.
Product managers, BAs, PMs – Integrate research and design into delivery frameworks and roadmaps.
Designers & Researchers – Advanced research methods, service design, prototyping.
Developers & engineers – Design–dev handoff, build cycles, and practical UX principles.
Content specialists – Plain language, content design, and content strategy.
FAQ
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Training that helps teams understand user needs, co-create solutions, and validate ideas through research and design in your context (public sector, regulated, or complex services).
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Workshops run from half a day to 3 days. Cohorts usually run 6–12 weeks with weekly or bi-weekly sessions. We also offer custom timelines.
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They will interview users, run usability tests, map journeys, prototype and test ideas, facilitate co-design sessions, and present clear, actionable findings.
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Yes. We provide certificates of completion for all participants. We can tailor them to your internal learning/recognition frameworks so teams can log the training as part of their professional development.
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We start with a short discovery (stakeholder interviews, project review, constraints like accessibility, privacy, and regulatory needs) and adapt content and exercises to your real projects.
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Needs assessment, custom curriculum, interactive workshops, participant materials, templates/tools (EN/FR), post-training support, and an evaluation with next-step recommendations.
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Yes. We have extensive experience with federal, provincial, and municipal teams, including accessibility standards, procurement, policy, and multi-stakeholder environments.
Sample training success stories
WSIB
Multi-team UX training and coaching leading to shared standards, consistent practices, and service-delivery improvements.
Indigenous Friends Association – IndigiTECH
Culturally grounded UX/service design program for 30+ Indigenous youth; graduates launched the Mother Tongues Network and secured $30,000 in funding.
Global Affairs Canada
Ongoing custom UX training and coaching to build internal capacity and improve public-facing services.
Who we work with
Government & public sector – Federal departments, Crown corporations, and provincial/municipal teams across Canada.
Corporate & private sector – Financial services, technology/SaaS, healthcare, education, and insurance.
Nonprofit & community – Indigenous organizations, educational institutions, and community groups.
Why invest in UX & design thinking training?
Jumping Elephants is proud to serve organizations across Canada, offering training in English and French · Virtual, in-person, and hybrid delivery
Accelerate outcomes – Make evidence-based decisions earlier and reduce costly redesigns.
Build in-house capacity – Run your own research, usability testing, and validation.
Shift culture – Move from opinion-driven to user-validated decisions.
Boost engagement – Practical, career-building skills energize teams.
Drive inclusion – Design more accessible, equitable experiences.
Maximize ROI – Get more value from your platforms, tools, and service investments.